Many firms seek feedback from their clients. Yet, many of those clients do not perceive the benefits from these conversations. And, with the volume of requests being received, some clients are resisting requests to participate.
We adopt a different approach. By using our proprietary RAISE© methodology, we will engage with your clients based on “What’s in it for them?” to deliver a mandate to your client partners and client teams to change the relationship in a way that can deliver real benefits to your clients and the firm, and be seen to do so.
The key is to understand where the relationship can go and what needs to be done to get there. With a clear action plan coming out of the client conversation, we’ll then work with your client partners and client teams to help them deliver those action plans, leading to longer lasting and more durable relationships.